Refund policy

Return & Refund Policy

We want you to feel confident shopping with LolliPool. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions below.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. You will also need your order number or proof of purchase.

For hygiene and safety reasons, we cannot accept returns or exchanges on any package that has been opened, or on any underwear that has been removed from its individual packaging, tried on, worn, or used.

To request a return, please contact us at rhu@lollipool.com before sending anything back. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Please note that unless the product is defective, damaged, or incorrect, customers are responsible for return shipping costs.

You can always contact us at rhu@lollipool.com with any questions about a return.

Damages, Defects & Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, defective, or you received the wrong item, please contact us as soon as possible at rhu@lollipool.com with your order number and, when applicable, photos of the issue.

We will review the issue and work with you to make it right. Depending on the situation, we may offer a replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, opened or used underwear cannot be returned or exchanged.

This includes products that have been opened, tried on, worn, used, or removed from their individual protective packaging.

Sale items, promotional items marked as final sale, and gift cards are also non-returnable unless required by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

Because LolliPool products are personal hygiene items, we do not offer direct exchanges on opened products.

For eligible unopened products, please contact us at rhu@lollipool.com and we will help you with the available options.

If you ordered the wrong size, please contact us before opening the package so we can determine whether the item is eligible for return.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at rhu@lollipool.com.