Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–2 business days after your order is placed.
Orders placed on weekends or holidays will be processed on the next business day. During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
U.S. Shipping
We currently offer shipping within the United States.
Standard Shipping
$4.99
Free Standard Shipping
Available on orders of $35 or more after discounts and before applicable taxes.
Express Shipping
$15.00
Estimated delivery times shown at checkout begin after your order has been processed. Delivery estimates are provided by the shipping carrier and are not guaranteed.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at rhu@lollipool.com.
We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
LolliPool is not responsible for orders delivered to an incorrect address provided by the customer.
Tracking Your Order
Once your order ships, you will receive tracking information by email.
Please allow some time for tracking information to update after the carrier receives your package.
Shipping Delays
Delivery dates are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.
LolliPool is not responsible for carrier delays after a package has been transferred to the shipping carrier, but we will do our best to assist if you experience a delivery issue.
Lost, Damaged, or Missing Packages
If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us at rhu@lollipool.com with your order number and details of the issue.
For damaged packages, please include photos of the packaging and product when possible.
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier. If you still cannot locate the package, contact us and we will do our best to assist.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: